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Operator Help



Thank you for your interest in HealthSmart


Technical Assistance

Our Help Desk can be reached at 1-800-638-0968 between the hours of 8:00 am and 5:00 pm Eastern Time, Monday – Friday


Due to privacy requirements, we cannot answer benefit or claim inquiry questions via our general email address. These questions should be directed to our Customer Service Representatives via telephone.


If you have technical questions with regard to the functioning of this website or our Employee, Customer, Provider websites, you may address them via email by clicking here .

Claims administration is currently performed at three HealthSmart locations. Please refer to the participant’s identification card for the correct claims processing location, mailing address and telephone number.


For claims filings and related customer service:


Charleston, West Virginia  
P.O. Box 3262  
Charleston, West Virginia 25332-3262  
Telephone: 304-340-0253  
Toll Free: 1-800-624-8605  
Fax: 304-353-8773  
Fayetteville, North Carolina
P.O. Box 16887
Lubbock, TX 79490
Telephone: 910-480-3100
Toll Free: 1-800-337-6288
Fax: 910-480-3103
Direct Reimbursement Benefit Plans
P.O. Box 16887
Lubbock, TX 79490
Telephone: 855-830-9231
Fax: 806-473-3134
Email Claims To: